Job Description:
WHO WE ARE
CHA advances child health through innovation in the quality,
cost, and delivery of care. Representing 220 members, CHA is the
voice of our member hospitals nationally. These hospitals are
essential providers, setting the standard for the highest quality
pediatric care while training the next generation of pediatricians.
With its members, CHA champions policies that enable pediatric
hospitals to better serve children; leverages its position as the
pediatric leader in data analytics to facilitate national
collaborative and research efforts to improve performance; and
spreads best practices to benefit the children of our nation. CHA
has offices in Lenexa, KS, and Washington, DC.
JOB SUMMARY
Provides executive support to the Chief Operating Officer (COO)
and Chief Executive Officer (CEO), serving as a point of contact for
internal and external constituencies. Also serves as a liaison to
the board of trustees and management team; organizes and coordinates
executive outreach; and oversees special projects. Must be creative
and enjoy working within a moderately-sized environment that is
mission-driven, results-oriented and member-focused. Must have the
ability to be extremely effective, manage administrative projects
from inception to completion, handle confidential information with
discretion, be adaptable to competing demands, and supervise office
support staff to ensure the highest level of customer service and response.
ESSENTIAL DUTIES AND RESPONSIBILITIES
EXECUTIVE SUPPORT
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Exercise discretion and judgment with respect to matters of
significance within the scope of responsibility affecting the
executive office
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Assess inquiries directed to the executive office, determine the
proper course of action and delegate to the appropriate individual
to manage
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Lead, manage and complete a broad variety of administrative tasks
including managing dynamic calendars of appointments, completing
expense reports, composing and preparing correspondence, arranging
itineraries and agendas and compiling meeting documentation
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Research, prioritize, and follow up on incoming issues and
concerns addressed to the CEO and COO, including those of a
sensitive and confidential nature
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Prioritize conflicting requests and handle matters within scope
expeditiously and proactively
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Provide a bridge for smooth communication between the executive
office and CHA departments, demonstrating leadership and empathy
to foster credibility, trust, and support with staff
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Build collaborative relationships crucial to the success of the organization
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Proactively identify opportunities to acknowledge individuals and
teams to foster greater connections between executives and our
internal and external constituencies
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Communicate directly with members of CHA and board, allied
organizations, staff, and others, on matters related to CHA and
program initiatives
BOARD SUPPORT AND LIAISON
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Serve as the administrative liaison to the board of trustees and
their offices
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Serve as the internal coordination point of governance activities
including board, governing committee and other governance forums
as assigned
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Maintain discretion and confidentiality in relationships with
governance participants
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Adhere to compliance with applicable rules and regulations
regarding governance matters
SENIOR MANAGEMENT LIAISON
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Coordinate leadership and management team meetings, including
scheduling, attending/minuting and facilitating follow up action items
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Assist in coordinating the agendas of the management team and
associated task forces/workgroups and other meetings as requested
COMMUNICATIONS, PARTNERSHIP, AND OUTREACH
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Respond to requests for materials regarding the CEO, COO and the
organization in general
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Edit and complete drafts for written communications to stakeholders
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Research, prioritize, and follow up on issues and concerns,
determining the appropriate course of action, referral or response
MANAGEMENT AND CULTURE
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Sustains CHA’s culture and demonstrates it through daily
interactions with staff at all levels, guided by CHA values and
integrating them into daily work
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Supervise and coordinate activities of non-exempt office
administrative support and provides training and guidance to
ensure successful execution of support activities
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Help coordinate business-wide procedures and work to improve
existing processes for maximum clarity, efficiency, and success
Visa sponsorship is not available for this position.
