WHO WE ARE
CHA advances child health through innovation in the quality,
cost, and delivery of care. Representing 220 members, CHA is the
voice of our member hospitals nationally. These hospitals are
essential providers, setting the standard for the highest quality
pediatric care while training the next generation of pediatricians.
With its members, CHA champions policies that enable pediatric
hospitals to better serve children; leverages its position as the
pediatric leader in data analytics to facilitate national
collaborative and research efforts to improve performance; and
spreads best practices to benefit the children of our nation. CHA
has offices in Lenexa, KS, and Washington, DC.
Visa sponsorship is not available for this position.
Works with the PSO team, the patient safety team, the PSO
vendor, PSO participants, and CHA colleagues to advance programmatic
priorities of Child Health Patient Safety Organization (PSO), while
preserving privilege and confidentiality of patient safety work
product (PSWP). Management duties support member value and
satisfaction with the PSO program and deliverables. This position
has a major responsibility for managing the PSO’s data systems.
Manages and monitors member and staff access and reporting
protocols, procedures and use. Alerts program lead of actual or
potential risks, especially those related to patient safety work product.
Modifies existing processes for better efficiency/user experience.
Identifies new business processes to support and sustain program
Maintains operational database and report on program statistics
to inform stakeholders, such as participation and engagement on
deliverables and the program.
Collaborates within CHA to leverage extended resources/internal
subject matter experts where team has gaps and to minimize
duplication of resources and to align work processes.
Collaborate with marketing staff to execute marketing plans and
develop program information including marketing lists.
Anticipates and engages other CHA teams to address program issues
and coordinate program and deliverable promotion: Event Services,
Communications, Education, Member Relations & Marketing, IT,
Contract Services, etc.
Understands requirements to preserve privilege and
confidentiality of patient safety work product (PSWP) and promotes
this understanding with others as appropriate.
Initiates plan development on prioritized deliverables. This
includes scoping the project to meet objectives, conducting
research and data analysis, identifying project timelines,
anticipating risks/challenges, and building team buy-in to plan.
Leads and/or supports project execution and timely and frequent
communication with stakeholders.
Maintains team focus on established goals and redirect group when needed.
Anticipates risks/challenges, problem solve, recommend solutions
Monitors and manages timelines and performance for on-time
completion of projects and understanding of project outcomes.
Ensures communication and reporting among stakeholders on
milestones and barriers.
Collaborates with program team to develop and execute program
meetings both in-person and virtual (e.g., membership meeting (s),
Patient Safety Team).
Initiates deliverable review and closure once completed including
organization of deliverable documentation for appropriate retention.
Supports records management to monitor member contact and target
communications as appropriate (via phone, email, in-person meetings).
Manages participation communications, follow-up and contracting
process (Participation Agreement, Confidentiality, Business
Develops and implements onboarding plan for new members,
including vendor coordination.
Identifies and resolves users' issues with tools and
implementation, investigate issues and maintain communication with users.
Connects with internal contacts/programs as appropriate to
Recommends programmatic changes from customer feedback themes.
Collaborates with Member Relations and Marketing Team on targeted
member issues when appropriate.
Alerts program lead on retention concerns and collaborate on
resolution to mitigate departures.
Fields program and product questions and engages program lead for
DATA SYSTEM SUPPORT
Understands all functionalities within the data system to a high
degree and routinely tests data entry functions to ensure
accuracy/quality assurance and proactively address issues that may arise.
Develops and maintains training materials (e.g., job aides,
slides), resources and online learning videos/webinars for data
collection and reporting., and for regulatory procedures.
Conducts training approaches to meet varied needs (e.g.,
scheduled group, scheduled one-on-one, on-demand).
Provides front-line support for data system problems and issues
by engaging vendor to research and troubleshoot the data system
and to facilitate loop closures with internal and external customers.
Communicates and collaborates with other team members and
hospital members regarding data system enhancements/changes.
Extracts data to fulfill approved internal and external requests.
Develops ad hoc reports to meet approved internal and external
Upholds regulatory requirements with de-identification.
Communicates regularly with vendor staff to align efforts and results.
MANAGERIAL DUTIES AND RESPONSIBILITIES
Leads collaborative efforts with an understanding of how
dynamics, personalities and talents work together to build a
Exhibits integrity while building trust and rapport with staff to
encourage honest conversations, conflict resolution and the
appreciation of diversity. Fosters a spirit of teamwork and
collaboration that results in better work.
Consciously demonstrates a workplace culture that is consistent
with CHA’s and emphasizes the mission, vision, and values.
Implements office procedures and protocols in accordance with
organizational policies and promotes compliance leading by example.
Provides leadership by clearly communicating through all
available channels. Facilitates methods to help team members
report progress and evaluates results.
Works with others to establish clear and manageable priorities
and guides effective workload management.
Empowers and challenges others through effective collaboration
and delegation, which provides opportunities for growth, enabling
greater ownership and contributions to results while promoting accountability