Manager, Learning & Performance (Hybrid)

    • Job Tracking ID: 626
    • Job Location: Lenexa, KS
    • Job Level: Management
    • Level of Education: Masters Degree
    • Job Type: Full-Time/Regular
    • Date Updated: January 11, 2022
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:


Children’s Hospital Association (CHA) is committed to advancing diversity, equity, and inclusion, working along four key fronts:

  • Within the CHA organization
  • Within the CHA children’s hospital membership
  • Within children’s hospitals and their communities via care delivery
  • Within the policymaking environment in Washington, DC

With children’s hospitals we strive to ensure organizational cultures where everyone feels valued and actively participates in the mission of our organizations. Racism stands firmly in the way of improving children’s health. We remain vigilant in our quest for a diverse and inclusive com­munity and in standing against racism and discrimination wherever it exists.


Children’s Hospital Association (CHA) is committed to the health and safety of our employees, vendors, and those we work with at and in support of our nation’s children’s hospitals. CHA requires all new hires, regardless of position or location, to be fully vaccinated. All new hires must have received two Pfizer or Moderna vaccinations or one Johnson & Johnson vaccination, in addition to completion of a two-week period after the final vaccination, prior to the first day of employment at CHA.


CHA advances child health through innovation in the quality, cost, and delivery of care. Representing 220 members, CHA is the voice of our member hospitals nationally. These hospitals are essential providers, setting the standard for the highest quality pediatric care while training the next generation of pediatricians. With its members, CHA champions policies that enable pediatric hospitals to better serve children; leverages its position as the pediatric leader in data analytics to facilitate national collaborative and research efforts to improve performance; and spreads best practices to benefit the children of our nation. CHA has offices in Lenexa, KS, and Washington, DC.


Visa sponsorship is not available for this position

Job summary

Responsible for the evaluation, design and execution of learning and performance solutions, managing the life cycle of assigned product lines from strategic planning to tactical activities. Also serves as a continuing education planner for enduring content, ensuring that all JAICE and other accrediting body criteria are met for content with associated CE.

Culture & Values

Each person at CHA plays an important role in sustaining our culture by living our values and demonstrating it through our daily interactions with one another:

  • We serve with purpose and passion
  • We collaborate to have a greater impact
  • We are trustworthy
  • We embrace change with optimism and hope
  • We are responsible stewards

We are guided by our values and each person integrates them into their work by:

  • Recognizing contributions to both CHA work and in support of organizational values
  • Nurturing our teams’ connections to each other and to our progress
  • Providing coaching and feedback, managing workload, resolving conflict and empowering teams
  • Encouraging behaviors that support our values

Essential duties and responsibilities


  • Manages assigned product lines (could include some non-clinical product lines) through the product line life-cycle providing leadership and overall direction and vision for specific product lines.
    • Leads and manages each assigned product line’s advisory committee to determine product needs, gap analysis and identification of product changes.
    • Provides direction and collaborates with production and technology teams to ensure achievement of defined product standards within targeted timelines.
    • Identifies and manages special projects designed to target and create specific learning and performance improvement solutions relevant to the needs of specific product lines.
    • In collaboration with marketing, communications and sales teams, develops, executes and monitors marketing plans for each product line.
    • Provides market-based strategic direction for specific product lines through annual product line plan.
      • Utilizes industry experience, market analysis and customer engagement strategies to identify and develop new products and partner opportunities, and to identify new market opportunities.
      • Specifies market requirements for current and future products by conducting market research supported by ongoing communications and/or visits to member and non-member clients.
      • Manages and facilitates product line engagement strategies, including live conference meetings, webcasts and community sites.
      • Assists in management of product partner relationships, including contracting and implementation oversight, quality control, marketing and sales training engagement, and tracking of sales and profitability, as applicable.
      • Provides product line education to internal sales team, existing clients and business partners. Participates on sales calls as needed to provide subject matter expertise on specific product lines.
      • Manages internal budget related to subject matter experts for specific product lines.


  • Instructionally designs and develops content and blended learning solutions for assigned product line(s) and initiative-driven specified topics.
  • Evaluates and edits existing content, curriculums and solutions for clarity, accuracy and comprehensiveness.
  • Plans and facilitates curriculum development.
  • Serves as a continuing education planner, fulfilling all of the duties therein as specified by the accrediting body, including but not limited to:
    • Formulates, plans, implements and evaluates education and continuing education programs and services according to the standards and guidelines set forth as an accredited JAICE provider unit of continuing education and according to the standards and guidelines set forth by other continuing education approving bodies (e.g., AARC, Association of Child Life Professionals).
    • Adheres to CHA continuing education policies and procedures.


  • Applies business and industry knowledge to provide consultative services that support and assist participants in determining how workplace learning and performance improvement can best be leveraged to achieve long-term business success and added value.
  • Supports and contributes to organization-wide initiatives aimed at improving internal processes and systems.
  • Maintains and applies an in-depth working knowledge of the following workplace learning and performance specialty areas of expertise:
    • Designing Learning
    • Delivering Training
    • Facilitating Organizational Change
    • Improving Human Performance
    • Managing the Learning Function
    • Measuring and Evaluating

Experience and Skills:



  • Bachelor of Science (BSN) in nursing required.
  • Master's degree in nursing or related field focused on adult education design and delivery required.

Experience and Special Skills:

  • Minimum of three years' clinical experience required; critical care experience strongly preferred; pediatric experience preferred
  • Minimum of two years' experience developing and instructionally designing clinical-focused (e.g., disease processes, etc.) education for nurses and/or various health care disciplines.
  • Strong project management and leadership skills to achieve desired outcomes and design timelines.
  • Excellent written and communication skills
  • Excellent customer service skills
  • Proficient with Microsoft Office products, especially Word
  • Ability to lead/manage individuals and teams
  • Strong interpersonal skills
  • Ability to prepare and present information in varied mediums
  • Ability to organize and prioritize projects
  • Flexibility and ability to explore new opportunities
  • Strong group facilitation skills
  • Familiarity with children’s hospitals
  • Thorough knowledge of adult learning principles, instructional design and education
  • Knowledge of designing Internet-based virtual classroom training
  • Detailed knowledge of a variety of training technologies
  • Knowledge of evaluative processes and learning outcome/performance measurement

Licenses / Certifications

  • Registered nursing (RN) license required
  • Certification as Nursing Professional Development (BC-NPD) specialist and/or Professional in Talent Development (CPTD) preferred

Physical Requirements

  • Extensive periods of sitting and keyboard/computer work
  • Communicates in person and over the phone
  • May on occasion be required to lift packages up to 25 lbs.
  • Travel: Up to 20%
  • General office environment
  • Regular and predictable attendance

Direct Reports


  • None